PRIVACY AND SECURITY POLICY
All services provided on our store are owned and operated by our company located at merkez mahallesi yunus emre caddesi çekmeköy no:2 İstanbul: 3H Tekstil Ürünleri San. ve Tic. Şti.
Our company may collect personal data for various purposes. Below you can find how such personal data are collected and how they are protected.
By completing membership or various forms and surveys on our store, certain personal information about members (such as name-surname, company information, phone number, address, or e-mail address) is collected by our store as required by the nature of the business.
From time to time, our company may send campaign information, updates on new products, and promotional offers to customers and members. During sign-up, members can choose whether to receive such communications; later, after logging in, they can change this preference in the account settings or use the link included in the message to opt out.
During the on-site or e-mail confirmation process, personal information submitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope defined in our “Membership Agreement”.
To diagnose system issues and quickly resolve any problems or disputes related to the services provided, our company records and may use members’ IP addresses. IP addresses may also be used to generally identify users and to collect broad demographic information.
Beyond the purposes and scope defined in the Membership Agreement, our company may use requested information—by itself or together with partners—for direct marketing. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or information related to transactions carried out through our store may be used—without disclosing members’ identities—for statistical evaluations, database creation, and market research by our company and its partners, also beyond the Membership Agreement’s scope.
Our company undertakes to keep confidential information strictly private and confidential, to treat it as a duty of confidentiality, and to take all necessary measures and exercise due care to ensure confidentiality, prevent any part of the confidential information from entering the public domain, and avoid unauthorized use or disclosure to any third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop on our e-commerce sites. Your credit card information is never stored in our systems.
When you enter the transaction process, there are two signs that indicate you are on a secure site. One is the key or lock icon in your browser’s status bar. This shows you are on a secure page and that your information is protected by encryption. Such information is used only as part of the sales process and in line with your instructions. Credit card details used during shopping are encrypted with 256-bit SSL (Secure Sockets Layer) and transmitted directly to the relevant bank for verification, independently of our e-commerce sites. If the card is approved, the purchase proceeds. Since no card information can be viewed or recorded by us, it is prevented from being captured by third parties under any circumstances.
For online card orders, the accuracy of payment/billing/delivery address information is checked by our company to prevent Credit Card Fraud. Therefore, for first-time customers on our sites, the order can proceed to procurement and delivery only after payment and address/phone details are verified. If necessary, we may contact the cardholder or the issuing bank for verification.
Only you can access and change the information you provided during sign-up. As long as you keep your login details secure, others cannot access or modify your information. For this purpose, membership transactions take place within a 256-bit SSL secure area—an international encryption standard considered practically unbreakable.
E-commerce sites listing a help line/customer service and a full physical address/phone are generally preferred today. This allows you to get detailed information on any matter and better assess the reliability of the company providing the online shopping service.
Note: We recommend ensuring that an e-commerce site displays the company’s full address and phone details. Before purchasing, note down all phone/address information of the store. If unsure, call to verify first. All of our company’s online shopping sites display complete company information and location.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Identity and credit card details you send to us via the mail-order method will be stored by our company in line with confidentiality principles. These details are retained for 60 days against potential chargeback disputes with the bank and are then destroyed. Aside from the amount you authorize via the mail-order form for your order, any additional charge to your card can be disputed with your bank; therefore, this does not pose a risk for you.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other sites within the website. Our company bears no responsibility for the privacy practices or content of sites accessed via such links. Ads displayed on our site are distributed to users through our advertising partners. The principles in this Privacy Policy apply only to the use of our store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited circumstances below, our company may disclose user information to third parties outside the provisions of this Privacy Policy. These circumstances are strictly limited to:
Compliance with obligations under applicable legal rules issued and in force by authorized legal authorities (such as Law, Decree-Law, Regulation, etc.);
Fulfilling the requirements of the “Membership Agreement” and other agreements concluded with our users and implementing them;
Requests for user information duly made by competent administrative or judicial authorities for the execution of an investigation or inquiry;
Cases where disclosure is necessary to protect users’ rights or safety.
E-MAIL SECURITY
Do not include your credit card number or passwords in any e-mails you send to our Customer Service regarding your orders. Information in e-mails may be viewed by third parties. Our company cannot guarantee the security of information transmitted via e-mail under any circumstances.
BROWSER COOKIES
Our company may obtain information about visitors and their use of the website by using a technical communication file (Cookie). These small text files are sent by a website to the user’s browser to be stored in main memory. Cookies make the internet easier to use by storing site status and preferences.
Cookies help obtain statistical information such as how many people visit the site, the purpose and frequency of visits, and the time spent, and help generate dynamically tailored ads and content for users from customized pages. Cookies are not designed to retrieve data from main memory or e-mail or to access other personal information. Most browsers are initially set to accept cookies; however, users can adjust settings to block cookies or receive a warning when cookies are sent.
Our company may change this Privacy Policy at any time by publishing it on the site or notifying users via e-mail or on-site announcements. Changes take effect on the date of publication.
For any questions or suggestions regarding our privacy policy, you can e-mail [email protected]. You can reach our company using the contact details below.
Title: 3H TEKSTİL ÜRÜNLERİ SANAYİ TİCARET VE LİMİTED ŞİRKETİ
Headquarters Address: Merkez Mh. Yunus Emre Cd. No: 2 Çekmeköy / İstanbul
Customer Service: 0216 641 26 71
Phone: +90216 641 26 71
KEP (Registered e-mail): [email protected]
Trade Registry No: 464516
Mersis No: 000102857900016
Tax Office: Sarıgazi
Tax Number: 0010283579
E-mail: [email protected]